We ship worldwide. Active fulfillment channels with tracked delivery cover the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, the Gulf (Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Bahrain, Oman), and most of the Middle East, Africa, and Asia. Orders to other countries are accepted and ship via tracked international post. All orders include free shipping with no minimum purchase.

Orders are routed through our global delivery network from the location with available stock for your piece. The network includes regional hubs across key markets, helping us keep delivery tracked and consistent.

Every piece is checked before it leaves for shipment to make sure it meets the standard you're paying for. If anything is unexpectedly out of stock after you order, we email you straight away so we can offer a swap, hold, or full refund. You'll receive tracking details by email once your order ships.

Most supported destinations arrive in 5-15 days after dispatch. You will receive a tracking number by email once your order ships.

Remote addresses, customs checks, busy seasons, or local carrier delays can occasionally extend the window. If your order has not arrived within 30 days of dispatch, contact us and we will help with a replacement, swap, or refund.

Once your order has been dispatched, you'll receive a confirmation email with a tracking link. You can also check your order status anytime by logging into your account on our website.

We offer a 14-day satisfaction guarantee from the date of delivery. If your item arrives damaged, defective, or incorrect, we'll issue a full refund or replacement, no need to return the item. For change-of-mind returns, items must be unworn and in original condition with tags attached. Return shipping is the customer's responsibility. Contact us within 14 days of delivery via our contact page. Refunds are processed within 3-5 days once approved.

Of course! Please contact us within 14 days of receiving your order via our contact page. We'll help you place a new order for the correct size or colour and arrange a refund for the original item. If you received the wrong size or colour due to our error, we'll send the correct item at no extra cost.

For damaged, defective, or incorrect items, you do not need to return the product at all. Simply contact us with a photo and we'll arrange a refund or replacement immediately. For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked service for your protection.

Our pieces are crafted from premium knit fabrics, each carefully selected for softness, durability, and drape. Materials vary by style and are listed on every product page so you know exactly what you're wearing.

Our knitwear is designed for a relaxed, comfortable fit. We recommend checking the size guide on each product page for detailed measurements. If you're between sizes, we suggest sizing down for a more fitted look or staying true to size for a relaxed drape.

Some styles return when stock and quality still meet our standard. If a piece is sold out, sign up for the restock notification on the product page or contact us and we'll check whether a return is likely.

We recommend hand washing in cool water with a gentle detergent, then reshaping and laying flat to dry. Avoid wringing or tumble drying, as this can damage the fibres and affect the shape of the garment.

Some pilling is natural with premium knits and often reduces after the first few wears. To minimise it, turn garments inside out before washing, use a gentle cycle or hand wash, and invest in a fabric shaver for easy maintenance.

You can reach us anytime through our contact page. We aim to respond to all enquiries within 24 hours.

Yes, we work with select retailers and stylists. Please get in touch via our contact page with details about your enquiry and we'll be happy to discuss options.