We ship worldwide — including the United States, United Kingdom, Canada, Australia, Europe, and many more destinations. All orders are fulfilled and shipped via tracked couriers. Shipping costs and estimated delivery times are calculated at checkout based on your location.

Delivery times vary by destination. Orders to the United States typically arrive in 7–12 business days, the United Kingdom in 6–10 days, Australia in 7–9 days, Canada in 8–15 days, and Europe in 7–15 days. Rest-of-world orders may take 10–20 business days. Please allow 1–3 business days for order processing before dispatch. You'll receive a tracking number by email once your order ships.

Once your order has been dispatched, you'll receive a confirmation email with a tracking link. You can also check your order status anytime by logging into your account on our website.

We offer a 30-day satisfaction guarantee. If your item arrives damaged, defective, or incorrect, we'll issue a full refund or replacement — no need to return the item. For change-of-mind returns, items must be unworn and in original condition with tags attached; please contact us within 30 days of delivery via our contact page. Refunds are processed within 3–5 business days once approved.

Yes, we're happy to help with exchanges. Please reach out to us within 30 days of receiving your order via our contact page and we'll arrange an exchange for a different size or colour, subject to availability. If the item you received is the wrong size or colour due to our error, we'll send the correct item at no extra cost.

For damaged, defective, or incorrect items, you do not need to return the product at all — simply contact us with a photo and we'll arrange a refund or replacement immediately. For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked service for your protection.

Our pieces are crafted from premium natural and blended yarns — including fine merino wool, soft cotton blends, and luxurious cashmere-touch fibres. Each product page lists the exact composition so you know exactly what you're wearing.

Our knitwear is designed for a relaxed, comfortable fit. We recommend checking the size guide on each product page for detailed measurements. If you're between sizes, we suggest sizing down for a more fitted look or staying true to size for a relaxed drape.

We produce in limited runs to maintain exclusivity. Some popular styles may be restocked — sign up for our newsletter or check back on the product page for restock notifications.

We recommend hand washing in cool water with a gentle detergent, then reshaping and laying flat to dry. Avoid wringing or tumble drying, as this can damage the fibres and affect the shape of the garment.

Some pilling is natural with premium knits and often reduces after the first few wears. To minimise it, turn garments inside out before washing, use a gentle cycle or hand wash, and invest in a fabric shaver for easy maintenance.

You can reach us anytime through our contact page. We aim to respond to all enquiries within 24 hours.

Yes, we work with select retailers and stylists. Please get in touch via our contact page with details about your enquiry and we'll be happy to discuss options.